FAQ

PARENTS AND GUARDIANS

• Chat Filtering 
• Moderation 
• Parent Dashboard 
• Tips for Parents 
• What information do we collect? 

GAMEPLAY SUPPORT

• Pet Battle
• Kick It! Zero-Grav
• Drone Racers
• Drone Tanks
• Terraforming
• Mission Rover

See all 16 articles

MODERATION SUPPORT

• Friends 101
• How do I protect my child from using a third-party program when communicating with other players?
• How do I report a player?

TECHNICAL SUPPORT

• Why can't I make in-game purchases?
• Bug Reports

BILLING SUPPORT

• Shop and Gift
• What are the payment options? / How do I make in-game purchases?
• What is the NEO 2045 Cancellation Policy?
• Is NEO 2045 free?
• What is NEO 2045’s Refund Policy?

ACCOUNT SUPPORT

• How to Reset Password?
• Is NEO 2045 good for kids?
• How do I keep my child safe when playing NEO 2045?
• What ages is NEO 2045 appropriate for?
• My account was hacked or compromised!
• How do I sign up?